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Privacy Policy

The website www.synaptiq.io is the property of SYNAPTIQ TECHNOLOGIES S.R.L. By using this site, you, as a User, acknowledge and agree to the contents of this document.

SYNAPTIQ TECHNOLOGIES S.R.L. is a company registered in Romania, headquartered in Sebeș, Str. G. Schweighofer, Nr. 11, Alba County CIF. 44220431. SYNAPTIQ TECHNOLOGIES S.R.L. understands the scope and consequences established by EU Regulation 2016/679 (GDPR) as well as related legislation on personal data protection and is committed to protecting your rights and freedoms in order to process them safely and in accordance with all legal obligations.

Through this Personal Data Protection Policy, we want to inform you in a transparent manner about how we collect, use, transfer and protect your personal data when you interact with us through our website.

To reflect any changes to the way we process your personal data or any changes to your legal requirements, periodic updates and changes to this Privacy Policy will be posted on this page.

Summary

‍We hope that you will read this entire Privacy Policy carefully as we tell you what kind of data we collect and for what reason, but if you are in a hurry, here are some main ideas extracted from the Policy.

  • We will not use your personal data for commercial purposes or sell it to any third party. Your personal data is collected only for the purpose of being able to provide you with our services.
  • We only collect the minimum personal data necessary to fulfill the purposes described below.
  • You can exercise any of the rights provided by the GDPR and described below. You can contact us at any time about your rights and we will do our best to ensure that they are respected. Our e-mail address is office@synaptiq.io.
  • Your personal data may be shared with other entities or persons with whom we are in contractual relations, such as suppliers, IT service providers, or online payment service providers. We take all measures required to ensure that your data is protected.
  • If you have any questions about your rights, this Policy, or our business, we encourage you to contact us at office@synaptiq.io.

 

 1. We process the following categories of personal data

Contact and navigation data. We collect your personal data directly through the contact form published on our website (email, name, surname, and potentially, phone number) and indirectly by accessing our website (the IP used at the time of accessing).

We also collect your e-mail address through the newsletter form. The subscription is 100% voluntary and you can unsubscribe at any time by sending a request to us at office@synaptiq.io and by using the Unsubscribe button at the end of the emails you receive from us. You have full control over the type of information you give us.

When you choose to apply for a role advertised on our Careers page, you may share with us your Curriculum Vitae, which contains information such as your name, phone number, e-mail address, current job role and employer, past employers, and other professional information.

 

2. Purpose of data processing

We use your personal data as follows:

2.1. To sort out your requests

We also collect your data in order to resolve your requests based on the GDPR, as well as to inform you about changes in our policies, respectively to provide you with information of interest to you as a beneficiary of our services. For this purpose, we will use the contact details provided by you, respectively the e-mail address, function, name, and phone number. We process information provided by you via the contact forms exclusively for the processing of your specific request.

We always make sure that processing is carried out in accordance with your rights and freedoms and that the decisions taken on the basis of them do not affect you. 

2.2. To improve our services

In order to provide you with the best online browsing experience on our website, we may collect and use certain information about your activity on the site. We rely on our legitimate interest to carry out activities for you in optimal conditions while taking care to respect your fundamental rights and freedoms.

2.3. To defend our legitimate interests

In certain situations, we will use or transmit information to protect our rights and activities. Among these, we list:

  • Various measures to protect the website and its users against cyber-attacks.
  • Measures to prevent and detect fraudulent attempts, including the transmission of information to competent public authorities.
  • Various other risk management measures.
  • In some cases, we base our processing on legal provisions such as the obligation to ensure the safeguarding of goods and values under the applicable legislation in this regard, or various reporting obligations.

2.4. In our recruitment process

When you decide to provide us with your personal and professional information by applying to a job advertisement, we use your personal data to decide on your suitability for the role you have applied for. If your application is successful, we will use this information to contact you, as well as a part of your employment file.

If your application is unsuccessful, we will use your personal data only with the purpose of contacting you about the status of your application.

2.5. To inform you about our services and products

When you voluntarily subscribe to our newsletter, indicating your email address, we use your personal data to inform you about our activities, services, products, and updates. The processing of your email address is strictly based on your consent, which can be withdrawn at any time.

 

3. General grounds for data processing

The legal basis of data processing takes into account the provisions of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data, the free movement of such data, and regulations on the processing of personal data adopted in Romania.

The processing of personal data listed above is based on at least one of the following legal bases:

  • the processing may be required for the conclusion of a legal relationship, of a contract, and/or for its execution;
  • the processing may be required in order to fulfill a legal obligation incumbent on us (e.g. those relating to the management of tax supporting documents, reporting to the relevant public authorities, obligations to keep evidence for certain periods of time, etc.);
  • the processing is in our legitimate interest (when we install cookies, our marketing communication);
  • the processing is based on your consent (such as in the case of the newsletter or when you choose to apply to one of the roles advertised).

 

4. For how long do we keep your personal data?

We retain the personal data we process only for as long as is necessary for the purpose for which it was collected (including applicable laws or regulations), such as:

  • All data sent to us when you make a request using our contact form will be used strictly to provide you with an answer and to resolve your request, it will be kept for a period of 1 year from the date of receipt of the request.
  • By way of exception to the foregoing, we may retain any data, if any, until the expiry of the general limitation period of 3 years or longer, in respect of situations in which we have a legitimate interest in retaining certain personal data or if there is a legal obligation to retain that data (e.g. in connection with a potential dispute that may arise between the parties).
  • All data sent to us through our Careers page shall be kept for no longer than necessary for the purpose of recruitment, as well as for the time needed to fulfill the legal obligations under applicable law to retain data for a certain period of time. Shall your application be successful, your data will be kept for the employment period and the time stated by applicable laws. Shall your application be unsuccessful, your data will be retained for as long as required for the purpose of processing your application but no longer than one year. You may have the option of requesting to retain your personal data for future recruitment purposes, in which case the maximum period of retention shall be of 2 years.

In any case, except if obliged otherwise by applicable law, we will delete your data at the time you request it. The applicable exceptional situations will be communicated to the applicant through the answer submitted to them by SYNAPTIQ TECHNOLOGIES S.R.L in connection with the request to delete the data.

 

5. How do we protect your personal data?

At SYNAPTIQ TECHNOLOGIES we have implemented the appropriate technical and organizational measures needed to ensure an adequate level of security and confidentiality for your personal data. The purpose of these measures is to protect your personal data against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access, and against other unlawful forms of processing.

 

6. To whom do we transmit your personal data?

Where applicable, we may transmit or provide access to certain personal data of yours to various categories of suppliers, personnel, or other companies with which we may develop partnerships necessary for the conduct of our business, but only if there is a good reason and sufficient technical and organizational measures have been taken to secure the same level of protection by such third parties.

Your personal data provided through our newsletter or contact form (including email address, telephone, and message) will not be transmitted to any third party without your explicit consent.

We may also disclose certain personal data to public authorities, if we have a legal obligation or if it is necessary to defend a legitimate interest.

We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them. Therefore, all data is transmitted with appropriate safeguards, by encrypting the transmitted files.

 

7. In which countries do we transfer your personal data?

We currently store and process your personal data in Romania. However, we may transfer certain of your personal data to entities located in the European Union. With regards to transfers to countries outside the Union, we will avoid such transfers, but in the exceptional cases such transfers will be necessary, we will only choose countries for which the European Commission recognizes an adequate level of protection of personal data.

We take all measures to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests, and we allow such transfers only when absolutely necessary, applying the principle of minimization. Data transfers will always be protected by contractual commitments and, where appropriate, by other guarantees of a technical or organizational nature. To find out more about the countries where we transfer your data, you can contact us at any time.

Despite the measures taken to protect your personal data, we do not take responsibility for vulnerabilities in systems that are not under our control. We remind you that the transmission of information via the Internet is not completely secure, there is a risk that the data will be viewed and used by unauthorized third parties regardless of our intervention.

 

8. What are your rights?

The General Data Protection Regulation provides that you have the following rights as a data subject:

8.1. Access

You can ask us to confirm whether we process your personal data, as well as to provide you with a copy of it and to present to you the data we have, what we use it for, to whom we disclose it, if we transfer it abroad, how we protect it, how long we keep it, what rights you have, how you can file a complaint, how did we obtain your data, to the extent that the information has not already been provided to you in this page.

8.2. Rectification

You may ask us to rectify or complete your inaccurate or incomplete personal data. It is possible to check the accuracy of the data before rectifying it.

8.3. Data deletion

You can ask us to delete your personal data, but only if:

  • they are no longer necessary for the purposes for which they were collected;
  • you have withdrawn your consent (if the data processing was based solely on your consent);
  • they were processed illegally;
  • exercise a legal right to oppose;
  • we have a legal obligation in this regard.

In some circumstances, your request to delete your personal data might not be approved. The most likely situations in which we could deny your request are:

  • for compliance with a legal obligation;
  • for the establishment, exercising, or the defense of a right in court.

8.4 Restricting data processing

You can request that we restrict the processing of personal data only if:

  • their accuracy is challenged and we need to verify their accuracy;
  • they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise, or defense a right in court;
  • processing is illegal, but you do not want the data to be deleted;
  • you have exercised your right to object, and the verification of our rights prevails is ongoing.

We may continue to use your personal data following a request for restriction if we have your consent, or to ascertain, exercise or ensure the defense of a right in court or to protect the rights of SYNAPTIQ TECHNOLOGIES S.R.L or another natural or legal person.

8.5. Data portability

You can ask us to provide your personal data in a structured, commonly used, and automatically readable format, or you can request that it be ported directly to another data controller, provided that the processing is based on your consent or on the conclusion or execution of a contract with you and to be done by automatic means, as well as to make the porting technically possible.

8.6. The opposition

You may object to the processing of your data at any time if you believe that your fundamental rights and freedoms prevail over our legitimate commercial interest. In that case, a new legitimate interest assessment shall be performed.

8.7. Automated decisions

You may request that you are not subject to a decision based solely on automatic processing when that decision:

  • produces legal effects concerning you;
  • it affects you in a similar way and to a significant extent.

At Synaptiq, we do not take any automated decisions.

8.8. Claims

You have the right to submit a complaint to the National Authority for the Supervision of Personal Data Processing regarding the processing of your personal data, but we recommend that you contact us in advance, and we assure you that we will make every effort to resolve any issues in a reasonable way. Please get in touch with us at office@synaptiq.io.

8.9. Exercising your rights

In order to exercise your rights, you may contact us by email at office@synaptiq.io. We promise to respond to any valid requests within a maximum of 30 days, unless this is particularly complicated or if you have made multiple requests, in which case we will respond within a maximum of 60 days, prior to which you will be contacted about the delay.

Alternatively, you can also submit your request to exercise your rights by post, at the following address:

Synaptiq Technologies
Str. Clinicilor, 23A

Cluj-Napoca, 400535

Romania

 

9. Changes to this Policy

SYNAPTIQ TECHNOLOGIES S.R.L reserves the right to make changes to this Policy on the protection of personal data at any time by notifying its Users on this page and, possibly, on this site and/or – as far as technically and legally possible- sending a notification to users through any contact information available to us. It is strongly recommended that you check this page frequently, referring to the date of the last change listed under the title.

If the changes affect the processing activities performed based on your consent, we will collect new consent, if necessary.

 

10. Contact

We are always open to finding out your thoughts and views and providing you with any additional information you may need regarding the processing of your data. If you have any questions about the content of this document or wish to exercise your rights, please do not hesitate to contact us by email at address office@synaptiq.io.

Last Updated on: 27.06.2023

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By subscribing to our newsletter, you provide us your personal data. We will use your personal data (e-mail address) only with the purpose of keeping in touch and sending updates about our product. You may unsubscribe at any time. By joining our newsletter you acknowledge that your personal data will be processed as stated in the Privacy Policy.